The customer is always right
The customer has a full 14 day right of withdrawal upon receiving the product. The returned product must be completely unused and returned in its original packaging. The product and the packaging must be in a condition similar to the one we have shipped it in: dry, stainless and suitable for retail.
If the product has clearly been used and it is has been worn, damaged or in any other form lost its suitability for retail, VSC reserves all rights to deny eligibility for return and refund.
If you wish to return a product, contact us at firstname.lastname@example.org. We can then discuss the details of the refund. The aforementioned entails also customers wishing to replace a product.
The returned product is to be packaged as thoroughly as when the customer received it. The return package has to include all the documents etc. included in the original shipment. Postal/address stickers can be attached to the package. Viking Shave Club is not responsible for any additional costs incurred from returning the product, unless otherwise specified.
Viking Shave Club
Please add your name and address as the sender information on the package.